Frequently Asked Questions

Can I place an order in-store and have it delivered to me?

You are welcome to come in store to place your order, and we can deliver it to your chosen location. However please note that our delivery surcharges may still apply for bulk items, and non-metro locations.

Can I make changes to my order?

At Lecky’s Electrical & Data we will always make our best effort to accommodate any changes. Please contact the customer service team using the contact details provided at the Contact Us page.

Can I change my delivery address?

Yes, you can change your delivery address. You can do this through your account information, or by getting in touch with our customer service team using the contact details provided at the Contact Us page.

Are all your products available for delivery?

All our products displayed both instore and online are available for delivery.

I would like to place an order but the product is out of stock

You are still able to place an online order even if a product is out of stock. A staff member will be notified, and the product will be ordered and delivered to you at the earliest convenience.

What are my payment options?

Lecky’s Electrical & Data accept these payment methods:

Credit Card, Visa, Mastercard, and AMEX (Please note there are credit card fees) 1.25% for VISA and MASTERCARD 2.1% for AMEX
Paypal
Apple Pay
Google Pay

Do you have gift vouchers?

Sorry we do not offer gift vouchers.

Do all your products comply with the relevant Australian Standards?

All of Lecky’s Electrical & Data products are purchased from leading manufacturers and suppliers that comply with the relevant Australian Standards.

What happens if my product is faulty?

If your product is faulty, please contact our customer service team within 24 hours of receiving your order, we will organise for a return and send a replacement product or arrange a credit towards your next purchase. You can get in touch with our customer service team using the contact details provided at the Contact Us page.

When will my return be refunded?

Your account will be credited within 48 hours of us receiving the returned product in an unused and perfect condition.

Please refer to our Return Policy for further details.

I have forgotten my password, how do I reset it?

You are able to reset your password by clicking the “my account” option at the top right hand corner of your screen, this will bring you to the login section where you can select “lost your password?”. If you are still having issues resetting your password you can contact the customer service team using the contact details provided at the Contact Us page.

How can I contact you?

You can contact our customer service team using the contact details provided at the Contact Us page.

Frequently Asked Questions

Preferred Suppliers

Customer Service